What you need to know
Here you will find the answers to our most popular questions.
If you require any more information, please call our friendly customer care team on 0330 107 1599.
What are check in and check out times?
Check in is from 3pm. If you arrive before 3pm our concierge can store any luggage for you. Check out is by 11am.
What is the cancellation policy for rooms?
If you have booked the Best Available Flex Rate you can cancel anytime up to 4pm on the day prior to the day of arrival with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.
To find out more please visit our book with confidence page
Is there car parking?
Yes, we have 500 complimentary car parking spaces.
Is the hotel dog-friendly?
Yes, we are a dog friendly hotel.
Do you have family rooms?
Yes, we do have family rooms and are able to provide a cot in the room if requested at the time of booking.
Can you arrange transport to the city/airport?
Yes, our concierge team can organise transport via local taxi company, additional charges will apply.
Does the hotel have disabled access?
Yes, we offer a range of facilities for guests. Please contact our friendly customer care team for more detail 0330 107 1599.
Do you have electric car chargers?
Yes, we have two Tesla Destination Chargers.