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Access Statement

Facilities available for guests with additional needs

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to Dunston Hall Hotel and making your stay an enjoyable one. 

Arrival

As you arrive at Dunston Hall, you will find 5 parking spaces to the left of the hotel which are reserved for disabled drivers, with another 3 located near to the entrance of our Club and Spa. There is also a turning circle located directly outside the main entrance for dropping off and picking up only. The main entrance is a door to the left of the building as you look at it.

Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. Assistance is available to help take your luggage to your room. Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

Bedrooms

Dunston Hall has 6 purpose built disabled rooms. Dunston Hall Hotel has 2 disabled rooms on the Ground floor and 2 on the first floor. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated in the link corridor. In case staff needs to summon extra assistance during your evacuation.

Public areas

All the restaurant, bar and lounge facilities at in the main Hotel are located on the ground floor on the same level making them easily accessible. Accessible toilet facilities are located opposite the main bar entrance.

Conference, Banqueting and Meeting rooms are located on the ground and 1st floor and are accessible via a lift if required. Please notify your conference or banquet for specific seating or staging requirements.

Lounge Bar is accessible via the main reception entrance.

Accessible toilets are located on the same level as the bar and lounge area to the right of the main front door.

Outdoor Facilities: The terrace area and Bunkers Bar can be accessed via the conservatory door in the main restaurant, which is level and paved.

Dunston Club and Spa

Entrance to the Club and Spa is located on the ground floor. Access can be gained by using the lift, A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and grab rails.

Golf

We also have an 18-hole championship golf course. The Golf pro shop and changing rooms are located on the ground floor in the Bunkers building all on the same level. Golf buggies, electric trolleys and manual trolleys are all available for hire (subject to availability).

Alternative means of transport: If not travelling by car, the nearest train stations is located at Norwich.

Contact Information

Address: Dunston Hall Hotel, Ipswich Road, Norwich, NR14 8PQ

Telephone: 01508470444